Terms and Conditions
- The Contract to undertake all upholstery work exists between Needle Rock and the client only.
- Initial enquiries are dealt with by e-mail, where photos are received from the client to Needle Rock, and an estimate of costs is given.
- If the estimate is agreed, the client is invited to the workshop to be guided through collections of upholstery fabrics. Fabric samples may be ordered from the supplier.
- The piece of furniture is delivered to the workshop by the client unless otherwise agreed.
- Collections and deliveries can be arranged with Needle Rock. We reserve the right to charge a small fee to cover our costs.
- Once the goods are with us, we will calculate the amount of fabric required, and an official estimate is e-mailed to the client.
- Payment for 50% of the estimate is requested and forms an acceptance of these terms and conditions.
- Goods and fabrics specific to each project are not ordered until this payment is received.
- Estimates assume the client’s furniture is in good structural condition.
- All old covers are removed prior to upholstery. These covers will be discarded unless the client advises otherwise.
- Once the top fabric layer is removed, the furniture will be inspected, and the customer will be consulted about the need for repair or replacement of missing parts.
- Woodwork repair is an additional cost and is charged for on an hourly rate.
- We aim to turnaround all upholstery jobs within 3-4 weeks of arrival at the Needle Rock workshop. Any delays due to supply problems will be relayed back to the client.
- All fillings used in the rebuild of each upholstery project follows the Furniture and Furnishings (Fire)(Safety) Regulations 1988.
- Needle Rock charges a handling fee for any fabric supplied by the customer; the charge depends on the cost of the fabric. Please note, we need to see and agree to work with any fabric not supplied by us.
